Most travellers assume "non-refundable" means "no options". US rules are more generous than people think — here's what actually applies.
The 24-hour rule
For flights to, from or within the United States, federal consumer rules require airlines to let you cancel within 24 hours of booking for a full refund, as long as you booked at least 7 days before departure. This applies even to basic economy and other non-refundable fares.
If YOU cancel (after 24 hours)
- Refundable fares: cancel any time before departure; the refund goes back to your original payment method.
- Non-refundable fares: you usually forfeit the fare or receive an airline travel credit minus a cancellation fee, depending on the carrier and fare class.
- Taxes: on many international tickets, some taxes are refundable even when the fare is not — worth asking.
If the AIRLINE cancels or significantly changes your flight
You are generally entitled to a full refund to your original payment method — not just a voucher — even on a non-refundable ticket, if you choose not to travel. "Significant change" typically covers big schedule shifts, added connections or downgrades. Airlines will often offer a credit first; you can insist on the refund.
Refund timing
Once approved, card refunds are required within 7 business days (up to 20 for other payment forms) — though the money can take another statement cycle to appear.
The practical move
Before cancelling anything, find out exactly what your fare allows. Our desk checks your fare rules and processes the cancellation or refund request with the airline for you — call +1 877 684 4280 with your booking reference.